FAQs

Frequently Asked Questions

How long does it take for my order to process and ship?
All orders are processed within 2-5 business days (Monday through Friday).

What shipping carriers do you use?
We ship with USPS, UPS, and FedEx. You can select your preferred carrier and shipping method at checkout.

Is my order insured against loss or damage?
Yes! Insurance is automatically included in your shipping fees for peace of mind.

Do you accept returns?
Generally, no. However, if an item is incorrectly described, we may offer a return, exchange, or store credit. Please review our Return Policy for full details.

Do you sell authentic autographs?
Absolutely! Every autograph we sell is 100% authentic.

Are your autographs guaranteed authentic?
Yes! All autographs come with a lifetime authenticity guarantee.

What payment methods do you accept?
We accept PayPal, Venmo, Amazon Pay, Google Pay, Apple Pay, Microsoft Pay, Samsung Pay, Sezzle, Affirm, Visa, Discover, MasterCard, and American Express.

What is the Sezzle payment option?
Sezzle is a popular, interest-free, flexible payment plan that lets you split your purchase into manageable payments. Learn more at Sezzle’s website.

What is the Affirm payment option?
Affirm lets you pay over time with simple, transparent financing options. Depending on eligibility, you may choose interest-free plans or longer-term financing. Learn more at Affirm’s website.

My credit card keeps getting declined. What could be the reason?
There are several common causes:
- Shipping and billing addresses must match exactly.
- The billing address must match what your credit card issuer has on file.
- Incorrect entry of the 3 or 4-digit security code.
- Your card issuer’s fraud protection may be blocking the transaction—please contact them.
- Insufficient available balance on the card.
- Incorrect card number, expiration date, or security code entered.

Do you ship internationally?
Yes! We proudly ship worldwide to many countries. Some countries are excluded due to delivery or fraud concerns. We do not allow freight forwarders or consolidators as shipping addresses. Customers are responsible for any import taxes or duties. For more details, please see our Shipping Policy.